Refund policy

Last updated: 5 October 2026

The short version

Everything in this shop is a digital download. You get it by email the moment you pay, so a sale is final once the download has been delivered. If something is wrong with your order, I will fix it or refund you.

Why digital products are different

A download cannot be sent back the way a physical product can. When you place an order you ask for immediate delivery, and you agree that the 14-day right of withdrawal that normally applies to online purchases in the EU and the UK ends as soon as the download link has been delivered to you.

When you get a refund

• You were charged twice for the same product. The extra payment is refunded in full.
• The download never arrived and I cannot get it to you.
• The product is faulty or not as described and I cannot fix it within a reasonable time after you tell me.

When something does not work

Most problems are setup problems, and they are usually solved in one or two messages. Send a message through the contact page with your order number and a short description of what happens. I will help you get it working first.

How refunds are paid

An approved refund goes back to the payment method you used. Depending on your bank or card provider it can take up to 10 business days to show up.

Your legal rights

Nothing on this page limits the rights you have under the consumer law of your country, including the legal guarantee that a product must be as described.

Contact

AI with Joey is run by Joey Bruggeman, Belgium. Reach me through the contact page.